Just a quick blog to let you all know my op was cancelled - due to my medical records going walk about!!!! My surgeon considered it too dangerous with my complex medical history to go ahead without being able to re-read his notes. Whilst I accept his explanation I am darned mad that no one had the gumption to check that my case notes were available prior to my admission yesterday. Why was it only when the consultant jumped up and down did they bother to look for them. It appears from the casenote tracking system that they have gone walk about between one hospital and another.
Now I am back on the waiting list with the instructions to the booking people not to give me a new date until my case notes return from their ramble. What do I do if they never return?
3 comments:
Oh no! I'm so sorry Annette, how frustrating and upsetting. There's no excuse for it. I hope you get a new date quickly but if I were you I would pester the surgeon's secretary for a new admission.
I sorry to hear your surgery was cancelled. I would definitely pester for another date. I would also make a complaint as making sure the casenotes are available is part of the procedure prior to admission. This is the hospitals fault and is adding to your stress. I hope you get an appointment soon.
Annette, that is outrageous! I would be calling someone every day til they show up.
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