At least yesterday was. Don't know if anyone else has come up against this problem but..... I buy quite a bit of stuff on line and as a rule use Paypal. Recently they offered a delayed payment scheme, you paid after you had received the goods, which I thought was sensible. So at the beginning of the month I purchased an item and opted for this method On checking my bank statement, which arrived yesterday, I noticed something very odd. One of the Paypal reference numbers, and my direct debit mandate number had been used five times. Only one was for the correct amount. I checked my bank account, the mandate number referred to the correct item and had been completed. I checked my account with the seller, same again, checked with Paypal and only one item was referenced against my debit - not the five stated on my account and had been completed.
I spoke to my bank and they agreed it was very odd and suggested I speak directly to Paypal. The bank very kindly returned the monies, which were for very small amounts, to my account. I contacted Paypal to let them know that unauthorised payments had been made on my account. They categorically denied this and declined my claim. I wasn't actually making a financial claim as my bank had already returned the money to me. But they refused to look into the matter any further. I asked them why they don't have a record of these transactions (apart from the original legitimate one), to whom did they pay the money (who was the seller etc). And if they do not have a record of these payments to themselves why not. So far they haven't replied.
This has seriously destroyed my faith in Paypal with whom I have always been happy. I will see what happens next. As I said previously, I am not out of pocket as the bank refunded me without question. However I am concerned that Paypal security may have been breached, particularly in relation to their reference numbers linking to a direct debit from my bank account. This has only happened since I took up the delayed payment option. Has anyone else had this problem? I understand that when breaches have been made it is normal for the perpetrators to withdraw small amounts at first then progress to larger amounts.